Terms and Conditions

Last updated: 5 August 2026

1. Preamble, definitions and scope

1.1 Preamble

GetinArt, a brand of PRiNKO S.r.l., with registered office at Via Enrico Forlanini 84 - 00012 Guidonia Montecelio (RM), Italy, VAT no. IT10827671008, offers products and services through the website getinart.com under these terms. Hereinafter, "GetinArt" means PRiNKO S.r.l. in the operation of the site and the service.

1.2 Definitions

• Customer: anyone who uses the Site to make purchases.
• Consumer: a natural person acting for purposes unrelated to their professional activity.
• Business Customer: a natural or legal person acting for professional purposes.
• Products: printed physical goods (wallpaper, fine art prints, canvases and similar media) that may incorporate the Customer's Content and/or Stock Images.
• Services: printing, customisation and file-check services.
• Customer's Content: images, logos, texts, files and any other material uploaded or provided by the Customer.
• Stock Images: images made available for selection through the customisation tool, drawn from the library of a third-party Stock Provider and integrated into the Product ordered by the Customer.
• Stock Provider: the independent third party that owns and/or distributes the stock library and grants the related licences, from which GetinArt sources the Stock Images as an authorised reseller.

1.3 Scope

These terms govern orders placed through the Site. Installation, hanging, mounting and decorating services are excluded.

1.4 Acceptance

By completing the order and ticking the acceptance box, the Customer fully accepts these terms, including Annex 2 governing the use of the customisation tool and the Stock Images. GetinArt reserves the right to update them for subsequent orders.

1.5 Predominantly business clientele

GetinArt also operates in the B2B field. For Business Customers, the provisions dedicated to Consumers apply only where expressly stated.

2. Services offered by the Site

2.1 The Site offers online digital printing services with delivery within Italian territory only. International shipping is not available.

2.2 These terms apply to all compatible services. GetinArt may use subcontractors while retaining direct responsibility.

2.3 Access to the services requires registration.

2.4 GetinArt does not control any third-party resources made available through the Site, nor is it responsible for their availability or content.

2.5 Graphic customisation service. The online customisation tool allows the Customer to upload their own content and/or to select images from a third-party stock library. The service is governed by the Special Conditions (Annex 2); these general terms apply on a supplementary basis.

2.6 Stock Images - authorised reseller. GetinArt makes the Stock Images available as an authorised reseller of the Stock Provider, through technical integration (API) with the Provider's library. The catalogue, availability and characteristics of the Stock Images depend on the Provider and its contributors and may change at any time: GetinArt does not warrant the continued availability of any given image, which the Provider or the relevant author may withdraw or restrict at any time. The specific conditions of use of the Stock Images are set out in Annex 2 and prevail, as to those images, over any conflicting general provision.

3. Order procedure and conclusion of the contract

3.1 Operational sequence

1. Registration with the required data.
2. Selection and customisation of products/services.
3. Adding to the cart and reviewing the summary.
4. Order confirmation and acceptance of the terms.
5. Payment via the methods offered.
6. Upload of the graphic file (if required).
7. Validation by GetinArt with email confirmation.
8. Start of production.

3.2 Obligation to pay. By clicking "submit order", the Customer undertakes to pay the amount indicated.

3.3 Conclusion of the contract. The contract is concluded and binding only when GetinArt sends the Customer, at the email address provided, the order confirmation. Until then, GetinArt has no obligations.

3.4 Right to refuse or cancel the order. GetinArt reserves the right not to accept orders, without any right to compensation, in the following cases: incomplete or untruthful data; failure to meet payment-method requirements; products unavailable or not producible; content in apparent breach of rights or law; use of Stock Images inconsistent with the applicable licence; suspected fraudulent activity; orders incompatible with production capacity. If not accepted, any sums paid are refunded without delay.

3.5 Archiving. Orders are archived and the related documentation is available in the Customer's account area.

3.6 Precedence of these terms. With Business Customers, these terms prevail over any conflicting general terms however communicated, save for express and specific written acceptance by GetinArt.

4. Prices, payments, invoicing

4.1 Prices. Prices are shown exclusive of VAT; the VAT-inclusive price is displayed before adding to the cart. Prices are subject to periodic changes. Shipping costs are borne by the Customer and shown before the order is concluded, unless otherwise promoted.

4.2 Payment methods. The Customer may pay by advance bank transfer and further methods made available on the Site from time to time (Visa, Mastercard, American Express credit/debit cards; PayPal; digital wallets such as Apple Pay and Google Pay). Payment information is transmitted in encrypted form to the payment service providers; GetinArt does not access card data.

4.3 Bank transfer and credit card. Payments are made in advance. Production starts after the credit is received and a compliant file is uploaded. Bank transfers may postpone shipping by 2-3 working days. The order number must be entered in the transfer reference.

4.4 Invoicing. GetinArt issues an electronic invoice upon fulfilment of the order, transmitted to the Exchange System (SDI) and not modifiable afterwards. The invoice cannot be made out to parties other than the registered one, nor to non-Italian residents unless agreed in advance.

4.5 Pricing errors. GetinArt reserves the right to cancel the order and refund where the price is incorrect due to system malfunctions, configuration errors or misuse of the platform.

4.6 Minimum order amount. GetinArt reserves the right to set a minimum order amount, indicated on the Site.

4.7 Promotions, discounts and vouchers. Promotions are governed by the specific conditions published or stated on the voucher, which prevail over these provisions. Unless otherwise stated: each voucher is valid only if used within the stated terms and period; the Customer has no right to a refund for value differences; expired vouchers give no right to a refund; vouchers are strictly for non-commercial use; reproduction, counterfeiting and resale are prohibited.

5. Content upload, Customer responsibility, file check

5.1 Customer's sole responsibility for content. The selection of content and images and the acquisition of the related permissions remain the Customer's sole responsibility. GetinArt does not check content beyond technical limits.

5.2 Indemnity. The Customer releases and holds GetinArt harmless from any third-party claim alleging infringement of intellectual or industrial property, harm to image, honour or reputation, breach of data protection law or other damage resulting from printing the content. The indemnity covers any legal costs incurred by GetinArt.

5.3 Automatic file check. The system checks format, dimensions, resolution and colours (Pantone colours are converted to CMYK without notice). In case of serious non-compliance, the order is blocked and the Customer is invited by email to upload a new file, with a resulting delay to shipping.

5.4 Operator check ("File Check"). On request and for a fee, GetinArt performs a more thorough check (graphic layers, die-cut paths, safety margins, distance of elements from the edge, front/back orientation, PDF verification). It does not include spell checking, layout, editorial review, lawfulness of content or third-party rights. The Customer always remains solely responsible for the correctness of the content.

5.5 File retention. GetinArt does not provide a storage service: files uploaded by the Customer are kept only for the time necessary to fulfil the order and are deleted after printing or 30 days after upload. The Customer must keep their own copy.

5.6 Content from customisation tools and AI-generated content. A Customer who uses the customisation tool and/or uploads AI-generated content declares and warrants that they hold all necessary rights under the applicable licences. The indemnity in art. 5.2 expressly covers disputes relating to such content.

5.7 Blocking and cancellation of the order. GetinArt reserves the right to block or cancel orders with non-compliant, unlawful, defamatory files, contrary to public order or morality, or in breach of third-party rights.

5.8 Selection of Stock Images. A Customer who selects a Stock Image through the customisation tool declares to have read and undertakes to comply with the conditions of use set out in Annex 2, and is solely responsible for the choice of the image and for the intended use of the resulting Product, including its suitability for the commercial, promotional or editorial destination pursued. The indemnity in art. 5.2 and in art. A2.7 expressly covers disputes relating to the Stock Images.

6. Environmental labelling and compliance obligations

6.1 The Customer declares to be aware of and undertakes to comply with the provisions on environmental labelling and packaging-waste collection (art. 219 and 261 of Italian Legislative Decree 152/2006) and on the marking of single-use plastic products (EU Directive 2019/904, Legislative Decree 196/2021, EU Reg. 2020/2151).

6.2 Where the products are intended for marketing subject to the above rules, the Customer undertakes to ensure that the content bears the correct references, assuming all responsibility and releasing GetinArt from any liability, damage, cost or penalty.

7. Production, shipping and delivery times

7.1 Indicative times. Shipping dates are selected by the Customer when quoting and confirmed with the order confirmation. The times indicated refer to handing the goods to the courier, not to delivery to the final recipient. Delivery typically occurs within 1-2 working days (2-3 for islands and remote areas) from handover to the courier. The terms are indicative and not binding.

7.2 Cut-off time. Shipping options are valid only for orders finalised by 3:00 pm and for files uploaded by 7:00 pm on the same working day. Later uploads are considered as of the next working day.

7.3 Order completion. The order is completed only after receipt of payment and upload of a compliant file. Delays cause shipping to slip.

7.4 Failure to upload the file. If the file is not uploaded within 30 days of the order, the order is automatically cancelled and any amount paid is refunded, subject to art. 7.6. The same applies if the file is not compliant within 30 days.

7.5 Order cancellation. The Customer may request cancellation only until the order enters the production phase. Once production has started, the order is deemed final and can no longer be cancelled, and the Customer remains liable for payment of the full agreed amount. "Start of production" means entry into the production cycle, after file validation and payment credit.

7.6 Flat-rate reimbursement of pre-press technical costs. For Customer cancellations before production and for automatic ones (art. 7.4), GetinArt is entitled to retain an amount of Euro 10.00 (ten/00) for each cancelled order, as a flat-rate reimbursement of file preflight, digital plate set-up and administrative handling costs. Any documented higher costs (file corrections, colour proofs, profiling) incurred before cancellation remain reserved. This reimbursement does not apply to the Consumer where the right of withdrawal is validly exercisable: in that case only the statutory provisions on withdrawal apply.

7.7 Trade fairs, events and critical dates. GetinArt is not liable for failed or delayed deliveries at fairs, congresses, stands and events. A Customer intending the material for an event date must state this when ordering; the shipping date does not guarantee delivery by a specific date.

7.8 Working days. Working days are Monday to Friday, excluding national holidays. GetinArt undertakes to meet shipping times, save for unforeseen events during processing (breakdowns, supply issues, force majeure).

7.9 Shipping errors attributable to the Customer. GetinArt is not liable for shipping errors due to inaccuracies or omissions by the Customer during the order.

7.10 Failure to collect. If the products are not delivered or collected within the courier's terms, they are returned to GetinArt. The Customer is contacted for a new attempt; the costs of attempts after the first are borne by the Customer.

8. Passing of risk

8.1 Business Customers (B2B). The risk of loss or damage passes to the Customer when GetinArt hands the Products to the courier.

8.2 Consumers (B2C). The risk passes to the Customer when the Consumer - or a third party designated by them, other than the carrier - takes physical possession of the Products (art. 63 of the Italian Consumer Code). This is without prejudice to the case where the carrier is chosen directly by the Consumer without a proposal from GetinArt: in that case risk passes on delivery to the chosen carrier.

9. Checking the condition of goods on delivery

9.1 Check on receipt. Before accepting the goods, the Customer must check the integrity of the packaging in front of the courier, both visually (abnormal folds, punctures, tampering) and by sound (abnormal noises). The check is particularly recommended for large or heavy parcels.

9.2 Signing with a specific reservation. If the packaging is not intact or there are suspicious noises, the Customer may refuse the delivery for "GOODS VISIBLY DAMAGED" or accept it by adding a "SPECIFIC RESERVATION FOR CHECKING", stating in writing the type of anomalies. Any generic indication lacking details invalidates the possibility of recourse against the carrier and GetinArt. Signing with a specific reservation is a Customer's right in all circumstances. If the courier prevents it, the Customer must contact GetinArt immediately.

9.3 Photographic documentation. In case of refusal or reservation, photographing the packaging and goods is recommended.

9.4 Consequences of failure to reserve. In case of damage attributable to the courier, GetinArt reserves the right not to issue refunds where the order was collected without a specific-reservation signature compliant with this article. For the Consumer, the right to act against GetinArt for lack of conformity (art. 128 et seq. of the Consumer Code) remains unaffected even without a reservation.

10. Complaints, defects and warranties

10.1 Reporting. In case of anomalies or discrepancies, the Customer starts the reporting procedure by email to support@getinart.com, stating the order number, product identification, a detailed description of the defect and clear photographs.

10.2 Reporting deadlines. The Business Customer must report within 8 days of delivery, on pain of forfeiture (art. 1495 of the Italian Civil Code). The Consumer may assert lack of conformity within 2 (two) years of delivery of the goods (art. 128 et seq. of the Consumer Code, as amended by Legislative Decree 170/2021), without any obligation to report within two months of discovery.

10.3 Return of the disputed product. GetinArt may require the product to be returned in suitable packaging, to be sent back without undue delay and within 14 days of the request. For Business Customers the return costs are borne by the Customer; for Consumers, where lack of conformity is established, the costs are borne by GetinArt.

10.4 Examination and remedies. GetinArt examines the complaint within 48 hours of receiving the material. Where a printing error, production defect or non-conformity not attributable to the Customer is established:

• Business Customer: GetinArt offers, at its discretion, reprint, an equivalent discount voucher or full refund, unless otherwise agreed in writing.
• Consumer: the remedies are exclusively those provided by art. 128-135-septies of the Consumer Code (repair or replacement free of charge, price reduction, termination of the contract), within the limits of art. 135-bis of the Consumer Code. No provision limits the Consumer's mandatory rights.

10.5 Scope of the warranty on Stock Images. The warranty for defects covers the material conformity of the printed Product. It does not extend to the lawfulness, ownership or absence of third-party rights over the Stock Images or the Customer's Content, which are governed by art. 5, art. 13.6 and Annex 2.

10.6 Coordination with art. 9. For the consequences of acceptance without a specific reservation, see art. 9.4, including the safeguarding of the Consumer's mandatory rights.

11. Right of withdrawal (Consumers only)

11.1 Term. The Consumer has the right to withdraw within 14 (fourteen) days from the date on which they - or a third party designated by them, other than the carrier - take physical possession of the Products. For services, the term runs from the conclusion of the contract.

11.2 How to exercise it. The Consumer may exercise withdrawal via the digital function in the "My orders" area of the Site ("Order cancellation request", art. 54-bis of the Consumer Code) or by an explicit statement sent by registered letter or email to: GetinArt - PRiNKO S.r.l., Via Enrico Forlanini 84, 00012 Guidonia Montecelio (RM), support@getinart.com. They may use the model form (Annex 1). It is sufficient to send the communication before the term expires.

11.3 Effects of withdrawal. Following a valid withdrawal, GetinArt refunds all payments received, including standard delivery costs (excluding extra costs arising from a delivery method other than standard), without undue delay and in any case within 14 days of being informed, using the same means of payment unless otherwise agreed.

11.4 Return of goods. The Consumer sends the goods back without undue delay and within 14 days of the withdrawal notice. The direct return costs are borne by the Consumer.

11.5 Suspension of the refund. GetinArt may withhold the refund until it has received the goods or the Consumer has demonstrated their dispatch (art. 56, para. 3, of the Consumer Code).

11.6 Exclusions of the right of withdrawal. Under art. 59 of the Consumer Code, the right of withdrawal is excluded, among others, for the supply of made-to-measure or clearly personalised goods - a category into which most of GetinArt's Products fall - as well as in the other cases provided by the rule.

12. Service interruption and force majeure

12.1 GetinArt reserves the right to interrupt the service for maintenance, updates or changes, giving appropriate notice.

12.2 In case of service termination, GetinArt will endeavour to enable Customers to extract their personal data in accordance with the law.

12.3 Force majeure. The service may be unavailable for causes beyond GetinArt's reasonable control (strikes, natural disasters, infrastructure failures, blackouts, pandemics, orders of the authorities, supplier unavailability, unavailability or discontinuation of the third-party stock platform, transport disruption). In such cases GetinArt is not liable for delays, suspensions or impossibility of performance.

12.4 Customers are not authorised to reproduce, duplicate, copy, sell, resell or otherwise exploit the Site, the Service or the Stock Images (save, for the latter, as strictly incorporated into the Product purchased) without GetinArt's written consent.

13. Limitation of liability

13.1 General principle. GetinArt is liable solely for direct and proven damages attributable to the breach of its contractual obligations, save for wilful misconduct or gross negligence. Indirect and consequential damages, loss of opportunity, loss of profit, reputational harm and loss of clientele or business opportunities are excluded.

13.2 Cap (Business Customers only). Save for wilful misconduct or gross negligence (art. 1229 of the Civil Code) and further mandatory limits of law, GetinArt's total liability towards the Business Customer may in no case exceed the amount of the single order subject to the complaint. The Business Customer declares to have read, understood and specifically approved this clause (art. 1341, 1342 of the Civil Code).

13.3 Consumer's mandatory rights. The limitations do not apply to Consumers in relation to the mandatory rights of the Consumer Code and to the rules on producer liability.

13.4 Personal injury. No limitation applies to personal injury or product liability.

13.5 Errors in the file sent by the Customer. GetinArt is not liable for errors in the Customer's file (spelling, layout, content, resolution, colour, medium), save for GetinArt's wilful misconduct or gross negligence.

13.6 Stock Images - pass-through liability. The Stock Images are made available by GetinArt as an authorised reseller and are licensed on a "pass-through" basis, within the limits and conditions granted by the Stock Provider (art. A2.4). Accordingly, in relation to the ownership, originality, lawfulness or absence of third-party rights over a Stock Image, GetinArt gives no warranty exceeding the one it receives from the Stock Provider, and its liability towards the Business Customer for such matters is in any case limited to the amounts and remedies GetinArt is actually able to obtain from the Stock Provider, and in no case exceeds the cap in art. 13.2. Any indirect or consequential damage is excluded. The Consumer's mandatory rights remain unaffected. This provision does not apply where the Customer has used a Stock Image in breach of the conditions of Annex 2, in which case the Customer's sole responsibility and indemnity under art. 5.8, A2.7 and 15 apply.

14. Personal data protection

The processing of Customers' data complies with Regulation (EU) 2016/679 (GDPR) and national law. The methods are described in the privacy notice published on the Site, which the Customer declares to have read.

15. Indemnity and hold harmless

In addition to art. 5.2 and A2.7, the Customer undertakes to indemnify, defend and hold GetinArt harmless from any claim arising from: breach of these terms; misuse of the service; upload of unlawful, defamatory, violent content or content contrary to public order and morality; use of a Stock Image beyond the limits of the licence passed through under Annex 2 (including commercial use of images marked for editorial use only, and uses suggesting endorsement); infringement of third-party rights; breach of data protection law; breach of environmental labelling rules (art. 6). The indemnity also covers any claim brought by the Stock Provider or by the author of a Stock Image against GetinArt as a result of the Customer's use, and the legal costs incurred by GetinArt.

16. Governing law and jurisdiction

16.1 These terms and orders are governed by Italian law.

16.2 For disputes with Business Customers, the Court of Rome has exclusive jurisdiction.

16.3 For disputes with Consumers, the exclusive jurisdiction is the court of the Consumer's place of residence or elected domicile, if located in Italy (art. 66-bis of the Consumer Code).

16.4 Alternative dispute resolution. The Consumer is informed of the possibility of using the European ODR platform at ec.europa.eu/consumers/odr.

17. Final provisions

17.1 Severability. The invalidity or ineffectiveness of a single provision does not extend to the remaining ones, which remain valid.

17.2 Amendments. GetinArt reserves the right to update the terms. Amendments are effective only for orders concluded after publication of the new version.

17.3 Language of the contract. The language of the contract is Italian; any translations are for information only.

18. Contacts

Annex 1 - Model withdrawal form

Compliant with Annex I, Part B, of Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code). Complete and return only in case of withdrawal.

Addressee: GetinArt - PRiNKO S.r.l., Via Enrico Forlanini 84, 00012 Guidonia Montecelio (RM), support@getinart.com

I hereby give notice of withdrawal from the contract of sale of the following goods/services:

Art. 54-bis of the Consumer Code also allows withdrawal via the digital function available in the "My orders" area of the Site, following the procedure in art. 11.

Annex 2 - Special conditions of the graphic customisation service and Stock Images

These govern use of the graphic customisation service (art. 2.5) and of the Stock Images (art. 2.6). For anything not expressly provided, the General Terms apply. In case of conflict with the General Terms as to the Stock Images, this Annex prevails.

A2.1 Description of the service

Through the Site, GetinArt provides an online graphic customisation tool that allows the Customer to create or modify compositions for printing using: predefined templates; Stock Images from a third-party library made available by GetinArt as an authorised reseller; the Customer's own images, logos and content. The service is integrated into the order flow and does not require a separate fee from the product price.

A2.2 Nature of the service and limitations

It is a self-service tool: GetinArt does not intervene in the creation, choice or review of the graphic content. GetinArt's obligations are of means, not of result. GetinArt does not carry out prior-art searches nor check whether the content is already used by third parties or infringes intellectual property rights.

A2.3 Technology provider and Stock Images - disclaimer

The service and the stock library are delivered through the platform of an independent Stock Provider, and the Stock Images are supplied by that Provider and its contributors under their respective licences. GetinArt does not warrant the ownership, originality or exclusivity of the Stock Images, the absence of third-party rights, the accuracy of their descriptions or keywords, nor the continuity and uninterrupted operation of the third-party platform. The Provider and its contributors may add, modify, restrict or withdraw images and change their licensing conditions at any time.

A2.4 Pass-through of the licence - nature of the right acquired by the Customer

GetinArt sources the right to use each Stock Image from the Stock Provider for the sole purpose of incorporating that image into the Product ordered by the Customer. What the Customer purchases is a printed Product incorporating the image: the Customer does not acquire an autonomous or separate licence over the image, nor any right to download, extract, reuse, sub-license, transfer, resell or otherwise exploit the Stock Image outside and independently of the Product purchased.

The right of use of the Stock Image, as incorporated into the Product, is granted to the Customer strictly on a pass-through basis, that is within the same limits, scope, territory, duration and conditions under which it is granted to GetinArt by the Stock Provider ("back-to-back"). Such right is personal, non-exclusive, non-transferable and limited to the specific Product and to the use declared by the Customer at the time of the order. GetinArt does not grant, and cannot grant, any right on the Stock Images broader than the one it holds from the Stock Provider.

A2.5 Prohibited uses of the Stock Images

The Customer undertakes, both in the composition and in the subsequent use of the Product, not to: (a) resell, redistribute or make available the Stock Image as a stand-alone image, template or stock file; (b) use the image in a way suggesting endorsement, association or sponsorship by the persons, brands or entities depicted; (c) make defamatory, pornographic, misleading, unlawful uses or uses contrary to public order and morality, or uses that portray depicted persons in a way they might find offensive; (d) use images marked "for editorial use only" for commercial, advertising or promotional purposes, such images being licensed for purely descriptive and non-commercial uses only. The Customer is solely responsible for verifying the licence category of the selected image and the compatibility of the intended use of the Product with that category.

A2.6 Warranties on the Stock Images - back-to-back limit

Any warranty or assurance given by GetinArt in relation to the Stock Images does not, and cannot, exceed the warranties and the related limits (including as to duration and monetary caps) that GetinArt receives from the Stock Provider. Beyond that limit GetinArt gives no warranty as to ownership, originality, exclusivity or absence of third-party rights over the Stock Images, nor as to their continued availability. The Customer acknowledges and accepts that a Stock Image may cease to be available at any time.

A2.7 Specific indemnity - Stock Images and Customer's Content

The Customer releases and holds GetinArt harmless from any third-party claim, and from any claim of the Stock Provider or of the author of an image, arising from: the use of a Stock Image beyond the limits of the pass-through licence (art. A2.4) or in breach of the prohibited uses (art. A2.5); the use of the Customer's own Content in breach of third-party rights; the combination of graphic elements; or the use of the printed composition for unlawful purposes. This indemnity is in addition to art. 5.2 and 15 and covers the legal costs incurred by GetinArt.

A2.8 Customer's own content

Art. 5.1, 5.2 and 5.6 apply in full to the Customer's own uploaded content. The Customer declares and warrants to hold all rights necessary to use, reproduce and print the uploaded content.

A2.9 Graphic compositions - composite product

The composition may combine different elements (Stock Images, own content, templates). The Customer is solely responsible for checking the overall lawfulness of the composition, including compatibility between the various licences and the aggregate intended use.

A2.10 Limitation of liability on the Stock Images

Without prejudice to the Consumer's mandatory rights and to art. 1229 of the Civil Code, GetinArt's liability towards the Business Customer in relation to the Stock Images is limited, on a back-to-back basis, to the amounts and remedies GetinArt is actually able to obtain from the Stock Provider, and in any case within the cap in art. 13.2, with the exclusion of any indirect or consequential damage. This limitation does not apply in case of use of the image by the Customer in breach of this Annex, which remains the Customer's sole responsibility.

A2.11 Retention of compositions

GetinArt does not warrant the retention of compositions beyond the term in art. 5.5. The Customer is invited to download and keep their own copy.

A2.12 Right of withdrawal

The Consumer's right of withdrawal applies to the printed product under art. 11, including the exclusions in art. 11.6. For products personalised through the service, the right of withdrawal is generally excluded under art. 59(c) of the Consumer Code.