Shipping, delivery times and returns

Every GetinArt wallpaper, canvas and fine art print is made to order in our workshop in Guidonia Montecelio, just outside Rome. Nothing sits in a warehouse, so delivery times work differently from a stock based shop. Below you will find how they add up, what shipping costs, how to track your parcel and what to do if something goes wrong. For anything else, write to support@getinart.com: we answer within 24 working hours.

How delivery times are calculated

Delivery time is the sum of two stages. The first is production: file check, large format digital printing, drying, cutting and quality inspection. The second is transit with the courier. We quote 6–8 working days as the time it takes for your order to leave the workshop. Orders confirmed before 3 PM go into production the same day; later ones start the next working day. Production only begins once payment has cleared and the file has passed the prepress check.

Indicative times by product

Times are indicative and not binding. Peak periods (November to December, the week before Easter) can add 1-2 days to production: we flag it at checkout. GetinArt Pro customers can request express production.

Shipping costs and free shipping

Shipping is free on every order above €250 excluding VAT. Below that threshold the cost is calculated from the weight and volume of the parcel when you request your quote, and shown before payment: nothing is added afterwards. We currently ship Italy, Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden and Hungary. If your project is based somewhere else, write to us and we will look at it case by case.

Couriers and order tracking

We work with several tracked express couriers and pick the one best suited to each shipment: the type of packaging (tube, crate, rigid panel), the weight and volume of the parcel, and the destination all play a part. This is why the courier is not decided in advance, and it can differ from one order to the next.

What does not change is the tracking. When your parcel leaves the workshop you receive an email with the tracking code and the link to follow it, and you will find the same details in the "My orders" section of your account. From there you always see who is carrying your parcel, where it is, the expected delivery date and any notices left by the driver. Couriers normally make one delivery attempt; if nobody is there they leave a card and try again the next working day. We do not deliver to poste restante or PO boxes.

How we pack

Wallpaper travels rolled in rigid tubes with end caps, each panel numbered according to the hanging sequence. Framed canvases have protective corners and film; aluminium and acrylic glass prints travel in double wall cardboard crates with spacers.

Damaged delivery or faulty product

Check the parcel in front of the courier when it arrives. If the box is crushed, wet or open, sign with a written reservation describing the visible damage, or refuse the delivery. Then write to support@getinart.com within 48 hours with your order number and photos of both packaging and product. If the damage or the fault is down to us, we reprint free of charge: the same guarantee applies to any production error. Keep the original packaging until the case is closed.

Returns and right of withdrawal

Made to measure wallpaper, canvas and personalised prints are produced one by one to your measurements and your image. For this reason, as set out in art. 59 of the Italian Consumer Code, they are not covered by the 14 day right of withdrawal. Your rights in case of lack of conformity remain fully intact (colours that do not match the preview you approved, wrong measurements, printing defects): in those cases the reprint is at our expense. To avoid surprises, check your measurements with our guide to ordering before you buy. For business customers, the 8 day deadline for reporting defects set out in the terms and conditions applies.

Frequently asked questions