We’re here to help
Have a question about your order, measurements or substrates? Write to us: we usually reply within 24 hours on working days. Below you’ll also find answers to the most frequent questions.
00012 Guidonia Montecelio (RM)
Frequently asked questions
How does made-to-measure printing work?
What's the difference between wallpaper, fine art and canvas?
Can I print my own image?
Are the inks safe?
How do I measure the wall correctly?
What happens if I get the measurements wrong?
What resolution should my file have?
How do I request substrate samples?
Are samples free?
How many substrates can I request?
What adhesive should I use for the wallpaper?
You need a PVA dispersion adhesive for wallcoverings, stirred thoroughly before use. The paste goes on the wall, not on the drop: our material is hung dry.
Cover an area slightly wider than the strip and work the paste properly into corners and edges too, without excess that could drip. Read the full hanging guide.
Do I need to soak the paper or let it rest before hanging?
No. Our wallpaper uses the paste-the-wall method: you spread the adhesive on the wall and apply the drop dry, with no soaking and no waiting time.
It is also why the drop does not expand, so the pattern match between one strip and the next stays precise.
How should I prepare the wall?
The surface must be smooth, sound, dry and free of mould or algae. Strip off any old wallpaper, paint or limewash and remove every trace of ink or crayon, which can bleed through the print. Fill holes and sand down imperfections.
- Absorbent surfaces (plaster, skim coats): prime them and let the primer dry fully.
- Painted walls: wash them with water and an environmentally friendly degreaser, then sand them lightly to key the surface so the paste can grip.
Should I check anything before I start hanging?
Yes, and it matters. Check the material as soon as it arrives: it must be undamaged and complete against your order confirmation.
Then stop after the first three strips and check them for colour consistency and surface texture. If something looks wrong, do not carry on — contact us straight away: claims cannot be accepted once more than three strips have been hung.
How do the strips join together?
The strips are hung edge to edge, as a butt join: brought together without overlapping, with the pattern matched.
We print every drop to the exact measurements of your wall precisely so it can be hung butt to butt: we do not produce drops with an overlap allowance, so there is nothing to trim while hanging.
Tip: on dark designs, paint a band of dark colour on the wall along the joint, so no white background shows through if the edges do not meet perfectly.
What can stop the wallpaper adhering properly?
Surfaces vary enormously, so it is always worth hanging one strip as a test before committing to the whole wall. Adhesion is compromised by:
- dusty, damp, dirty, oxidised or heavily textured surfaces;
- release agents left on plastic or concrete;
- existing paint that is not properly bonded to the substrate;
- working below the minimum temperature or outside the recommended range;
- chemical spills or vapours in the room;
- paints containing dirt-repellent additives such as silicones.