How to order your made to measure wallpaper (and canvas, and prints)

Ordering made to measure wallpaper on GetinArt takes five steps and about ten minutes. The configurator prices your wall in real time, VAT excluded, while you type the measurements; the preview shows the design at your size before you pay; our prepress department checks every file before it goes into production. The same flow covers canvas and fine art prints, with fewer measurements to take. Below is each step in detail, starting with the part that matters most: measuring your wall properly.

The 5 steps

How to measure your wall

Measurements are the one thing we cannot check for you: we print exactly what you order. Take your time here, and if anything is unclear ask us before you buy.

The most common measuring mistakes

Four situations we see again and again, all of them easy to avoid.

• Measuring at one point only. A three metre wall can vary by two or three centimetres between the bottom and the top. Take three readings per side and always use the largest: wallpaper you have too much of gets trimmed, wallpaper you are short of does not.
• Forgetting the margin. The 5 cm per side are not an exaggeration: they absorb the tolerances of the wall and leave you room to work with the smoother.
• Starting from the wrong skirting board. If the skirting board stays, measure the height from its top edge. If you remove it, or want to cover it, measure from the floor.
• Subtracting doors and windows. The wall is measured whole: panels are printed complete and the opening is cut while hanging, otherwise the design will not line up on either side.

If the numbers still do not convince you, send them over with a photo of the wall: ten minutes of looking at it together saves a reprint.

How many panels do I need and how are they cut

You do not have to work out rolls or panel counts. You order the square metres of your wall and you receive the panels already cut and numbered in hanging order, with a safety margin on each side so you can trim precisely once they are up. The price you see in the configurator is the price of the exact surface you entered, margin included: there are no whole rolls to buy just to cover the last twenty centimetres. Hanging instructions are in our guide on how to hang wallpaper.

Ordering a canvas or a fine art print

For custom canvas prints you choose the format from the configurator, the frame type and the edge finish; they arrive ready to hang. For fine art prints you choose between photographic paper, aluminium, aluminium with acrylic glass and canvas. Here your own file needs 300 DPI at print size, against the 150 DPI asked for wallpaper and canvas. Printing your own image on any of these is coming soon: see custom printing for how it will work.

Payments, invoices and discount codes

We accept cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal and bank transfer in advance. All prices on the site are shown excluding VAT: VAT is added at checkout according to the delivery country and your tax status. The electronic invoice is issued when the order is fulfilled; if you have a VAT number, enter your recipient code or certified email address at checkout. Discount codes go in the dedicated field before payment, one per order. GetinArt Pro customers have their 20% discount applied automatically, and it does not stack with other codes.

What happens after you order

As soon as you confirm, the order follows a fixed sequence.

1. Confirmation and payment. You receive a confirmation email with the summary of measurements, material and price. With a bank transfer in advance, production starts once the payment has cleared.
2. Prepress check. Every file goes through prepress before production: resolution at print size, colour profile, margins. Catalogue designs are already prepared one by one for the maximum printable size. Nothing goes on the printer without this step.
3. Production. Printing, drying, panel cutting and quality inspection in our workshop in Guidonia Montecelio, just outside Rome.
4. Shipping. 6–8 working days with a tracked courier, tracking code by email and in your account. Times, packaging, damages and returns are covered on the shipping page.

You can follow the order from the "My orders" section of your account. If you ordered as a guest, the link to follow it is in your confirmation email.

Frequently asked questions